At Black Jones Sunglasses, we strive to ensure customer satisfaction with our premium eyewear. If you are not satisfied with your purchase, we offer a refund and returns policy as outlined below:

Refund Policy

• Refunds are applicable only for defective, damaged, or incorrect products.
• Requests for refunds must be made within 7 days from the date of delivery.
• The item must be unused, in its original packaging, and accompanied by proof of purchase.

Refund Process

To initiate a refund, contact our support team at sales.blackjones@gmail.com with order details and images of the defective product.

Once your request is approved, you will receive instructions on returning the product.

Refunds will be processed to the original payment method within 7-10 business days after receiving and inspecting the returned item.

Non-Refundable Items

Customized or personalized sunglasses.

Items purchased during sale or promotional events.

Accessories such as cases, lens cleaning kits, or gift cards.

Late or Missing Refunds

If you have not received your refund, please check your bank account again.

Contact your bank or payment provider, as processing times may vary.

If you still have not received your refund, contact us at

Return Policy

Returns are accepted for defective, damaged, or incorrect products.

Return requests must be initiated within 7 days of product delivery.

The item must be unused, in its original condition, with all tags and packaging intact.

Return Process

• Contact our support team at sales.blackjones@gmail.com with your order details and the reason for return.
• Our team will review the request and provide return shipping instructions.
• Once the returned item is received and inspected, we will process the replacement or refund.

Return Shipping

if the return is due to an error on our part (damaged, defective, or incorrect product), we will cover the return shipping costs.

Cancellation Policy

Order Cancellation

• Orders can be canceled within 24 hours of placement without any charges.
• If the order has already been processed or shipped, cancellation will not be possible.

Cancellation Process

To cancel an order, contact our customer support at sales.blackjones@gmail.com,Provide your order details for quick assistance.

Refund for Canceled Orders

• If a prepaid order is canceled before processing, a full refund will be issued to the original payment method.
• If the order has been shipped, customers must follow the return policy to receive a refund.
• Refunds for canceled orders will be processed within 7-10 business days

For further assistance regarding refunds, returns, and cancellations, please reach out to our support team at sales.blackjones@gmail.com